Executive Housekeeper
South Portland, ME

About the Property

Our hotel in South Portland, Maine is within walking distance of The Maine Mall, the largest in the state, and has easy access to I-295 and I-95 (Maine Turnpike). Our guests not only visit us for our award-winning service but our close proximity to the Portland International Jetport (PWM) and the downtown historic Old Port- Portland district. Our team members enjoy our close proximity to the Maine Mall bus stop, making getting to a from work a breeze!

 

If you would like to join our team, we invite you to complete the employment form below and share with us a little bit about yourself.

 

Job Description

Skills  Required

Core Skills:

  • Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
  • Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
  • People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
  • Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
  • Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
  • Judgment & Discretion – appropriately handle confidential and sensitive information
  • Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
  • Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
  • Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
  • Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
  • Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
  • Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills:

  • Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for variety of purposes
  • Understands operation of all guest room features i.e., HVAC units, thermostats, fireplace (where applicable, shower, windows etc.

Experience / Education:        

Experience as a room attendant and 2 plus years’ of supervisory experience required, management or previous supervisory experience preferred; inventory management experience preferred; high school diploma and/or equivalent work experience; bilingual in Spanish is a plus

Performance Measurement:

90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others, Guest Response scores, and Room Minutes etc.

Physical Demands:

Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds; moderate computer keying using both hands, and viewing material on a computer screen.   Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hampton Inn South Portland logo

Location

Hampton Inn South Portland
171 Philbrook Avenue
South Portland ME, 04106
(+1) 207-773-4400

Job Overview

TITLE: Executive Housekeeper
DEPARTMENT: Housekeeping
FT/PT: Full Time

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