Guest Service Representative
Durham, NC
About the Property
Named twice by Hilton Worldwide as Hotel of the Year, the Hilton Garden Inn Durham/University Medical Center is conveniently located between Duke University’s East and West Campus and downtown Durham, NC. HGI Durham pulls out all of the stops as the home base for visitors to the university and the Duke Medical Center.
Our award-winning team and hotel strive for excellence in all that we do. Each guest interaction is an opportunity to anticipate our guest’s needs and exceed their expectations. We have fun every day through our positive exchanges with each other and some of the most fantastic guests’ we have ever had the pleasure of serving. We embrace and welcome those looking to grow themselves personally and professionally. You can expect to be respected, well cared for, and valued as a member of our team.
Thank you for your interest in joining our team! We look forward to learning more about you!
Job Description
Skills Required:
Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education:
Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands:
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (See Physical Requirements section for detailed information).
Location
Hilton Garden Inn Durham
2102 West Main Street
Durham NC, 27705
+1-919-286-0774
Job Overview
TITLE: Guest Service Representative
DEPARTMENT: Front Office
FT/PT: Part Time
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