Guest Services Supervisor
Portland, ME

About the Property

A top-rated, an award-winning hotel, we strive to not only sustain our excellent reputation but to further elevate it! As Portland’s closest hotel to the bustling waterfront, our busy location provides consistent hours year-round and offers great perks like Hilton hotel discounts around the work, free parking, opportunities to join engaged committees within our hotel, and bonus programs for employees who provide great service and stand out with our guests.

Our diverse team is built with people who demonstrate high levels of customer service, communicate effectively with guests and team members, and follow instructions. We look for new candidates who have the ability to learn quickly, pay attention to the detail, and maintain composure when working under pressure. We believe in promoting internal candidates, as evidenced by our management & supervisory team members who worked hard to take their careers to the next level.

To join our team, please complete the employment form below.


Job Description

Skills Required:

Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education:       

Minimum of 2 years prior customer service experience preferred; general knowledge of bookkeeping and audit procedures helpful; high school diploma or equivalent combination of education and work experience 

Performance Measurement:

90 Day performance review, ongoing feedback from supervisor, attendance, productivity, feedback from others, guest comments, Brand Scores, cash over/short, and Signature

Physical Demands:

This is a physically demanding job that requires extended periods of walking, standing and occasional lifting of up to 50 pounds (computer paper, guest luggage etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hilton Garden Inn Portland Downtown logo


Hilton Garden Inn Portland Downtown
65 Commercial Street
Portland ME, 04101
(+1) 207-780-9688

Job Overview

TITLE: Guest Services Supervisor
DEPARTMENT: Front Office
FT/PT: Full Time
HOURS: Evenings

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