Guest Service Representative
Portsmouth, NH

About the Property

Guests at the Holiday Inn Portsmouth enjoy easy access to local attractions thanks to our location in Portsmouth, NH.  Located just minutes to downtown, local beaches, history and adventure, families and business travelers come back again and again to Holiday Inn Portsmouth because of our amazing team and memorable service. 

The Holiday Inn Portsmouth provides a fun family-like atmosphere. Team members are made to feel comfortable and given the tools needed to project that comfort and high level of customer satisfaction onto our guests. We pride ourselves in delivering an enjoyable hotel experience where our staff and guests always feel welcome.

The Holiday Inn Portsmouth was established in 1969. We were originally built as a Holiday Inn and the flagship hotel stands as a city landmark, welcoming guests to culture-rich Portsmouth for over five decades.  We have employees with over twenty years of dedication and experience.  The Holiday Inn Portsmouth is part of the IHG Family of Brands which offers our employees fantastic discounts at over 5,000 IHG hotels and resorts worldwide. 

With round-the-clock positions, the Holiday Inn Portsmouth can accommodate a multitude of schedules. Because of this, flexibility is a must in many positions. As part of Olympia Hotel Group, our core values of Fun, Accountability, Continuous Improvement, Concern for Others, and trust, is at the forefront of all we do. We encourage outgoing, ready to learn, trustworthy, team-players to seek employment at our hotel.  We offer many IHG Training programs to further your knowledge and enhance your career. Full-time employees are offered an excellent benefits package.

Conveniently located off the Portsmouth Traffic Circle with direct access to I95 and Rt. 1, the Holiday Inn Portsmouth is a commuter’s dream whether you living in any of the tri-states: NH, ME or MA. We offer complimentary onsite parking and are located just a mile into the heart of downtown Portsmouth. With many top-notch restaurants, lively summertime decks, shopping, and entertainment… Portsmouth is a great city for both work and play. 

If you are compassionate, ambitious, and service-focused, then we invite you to complete the employment form below.


Job Description

Skills Required:

Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.


Experience / Education:     

Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.


Physical Demands:

This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (See Physical Requirements section for detailed information).


Holiday Inn Portsmouth logo


Holiday Inn Portsmouth
300 Woodbury Ave
Portsmouth NH, 03801
(+1) 603-431-8000

Job Overview

TITLE: Guest Service Representative
DEPARTMENT: Front Office
FT/PT: Part Time

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