Sales Coordinator
Westlake, OH

About the Property

The Hyatt Place Crocker Park anchors the award-winning Crocker Park lifestyle development, featuring townhomes, apartments, retail, dining, and commercial office buildings. By joining our team, you are at the center of it all! Thoughtful, personalized, and attentive style drives us to provide award-winning, Hyatt Place Hotel of the Year, service.

Fun is our favorite value that we live by each day. By balancing the human need of enjoying the environment we work with ensuring we professionally take care of ourselves and each other, we create a positive, caring and service-minded culture that is felt by every guest that comes through our building and keeps coming back.  

To become a part of our awesome team, please complete the employment form below and share a bit about yourself with us and why you would thrive in our hotel.

Job Description

Skills Required:
 Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate
patience, tact and diplomacy
 People Skills – ability to collaborate, create rapport, and work effectively with others
 Communication Skills – ability to effectively listen & communicate professionally
 Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to
understand the problem and effectively resolve. Identify, recommend, and implement best practices
 Organizational & Time Management Skills – ability to appropriately manage time to meet job demands,
prioritize, follow through, and work efficiently with limited supervision
 Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
 Composure – ability to maintain composure and work under pressure, managing stress to meet business
demands. (Calmly handle all customer and employee interactions & issues)
 Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing
 Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other
hotel related systems. Utilize technology to enhance organizational efficiency
Technical Skills:
 Strong sales & relationship management skills
 Strong aptitude in working with numbers and comprehending Excel spreadsheets
 Keyboarding and general office administration skills
 Delphi.fdc experience or similar sales software needed.
Experience / Education:
Sales and/or hotel experience preferred; high school diploma and/or equivalent work experience; Delphi.fdc a plus
Performance Measurement:
90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others, Guest
Response scores, budget and Star reports, etc.
Physical Demands:
Work is performed in a hotel environment; this position requires extended periods of walking, standing, bending, and lifting
up to 50 pounds. Frequent computer keying using both hands, and viewing material on a computer screen. Working at a
desk, viewing spreadsheets and other written material. (PDC is physically demanding, requiring extended periods of
walking and standing.) Flexible work hours may require an occasional night or weekend. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.

Hyatt Place Crocker Park logo


Hyatt Place Crocker Park
2020 Crocker Road Westlake
Westlake OH, 44145

Job Overview

TITLE: Sales Coordinator
DEPARTMENT: Sales & Marketing
FT/PT: Full Time

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