Seasonal - 40 hours/weekReservationist - Summer 2023
Cape Elizabeth, ME
About the Property
Where “Luxury Comes Naturally.” Inn by the Sea, Southern Maine’s premier oceanfront resort noted for its authentic service, inspiring accommodations tailored to families, pet travel, and business clientele have been in business for 34 successful years. Our winning recipe is our people, who consistently provide an approachable service and working environment.
With dedicated focus on all things local and environmentally responsible programming, ranging from authentic culinary experiences that delight to celebrating wellness in our award-winning spa, Inn by the Sea is the perfect choice for both the experiential driven traveler and for those seeking employment in a world-class environment.
We are always looking for people to join an award winning team! Our success and national recognition as a leading coastal resort property are driven by the participation, commitment, and performance of our valued team members. Ranging from one to nearly thirty years’ service, our team brings tremendous value through their shared experiences and dedicated tenure. The inn’s team efforts are noted annually on many prestigious listings such as landing a spot on the Travel + Leisure top 100 hotels in the world, Conde Nast Traveler’s best coastal resort, and upholding the esteemed AAA Four Diamond award – to name a few.
Achieving high levels of guest satisfaction coupled with strong financial performance is a challenging task requiring qualified and talented associates in a wide variety of positions. We are seeking highly motivated, qualified candidates who embrace an “inn-keeping” approach to service culture and can live our company values - Fun, Concern for Others, Trust, Accountability and Continuous Improvement. Our values are at the center of everything we do. We use them to make decisions and chart our course on a daily basis.
We look forward to learning more about you and thank you again for your interest in employment with Inn by the Sea!
Job Description
Skills Required:
Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure
Core Skills:
- People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
- Communication Skills – ability to effectively listen and communicate professionally, both verbally and in writing
- Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
- Computer skills / Technical Aptitude – proficiency in computer technology, i.e., e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
- Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
Technical Skills:
- Aptitude with numbers: forecasting, and auditing procedures
- Have knowledge of Hotel OTA channels, booking codes, booking and pace patterns, local rates, in-house strategy, special packages etc.
Experience / Education:
Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required
Physical Demands:
Work is performed in a hotel environment. This position requires extended periods of sitting, with some walking, standing, bending, and occasional lifting up to 25 pounds. Frequent levels of telephone use, computer keying using both hands, and viewing material on a computer screen. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location
Inn by the Sea
40 Bowery Beach Road
Cape Elizabeth ME, 04107
207-799-3134
Job Overview
TITLE: Reservationist - Summer 2023
DEPARTMENT: Front Office
FT/PT: Part Time
HOURS: Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
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