Guest Service Representative
Amherst, MA
About the Property
n the heart of New England, where the lush, maple-lined lawn of Amherst Common meets the campus of Amherst College, the historic Inn on Boltwood, formerly The Lord Jeffery Inn, has been a treasured landmark hotel in Western Massachusetts since 1926. Inn on Boltwood remains the destination of choice for returning Five Colleges alumni, visiting parents, and travelers seeking a classic New England experience. Recognized as a Silver LEED Certified hotel, Inn on Boltwood remains dedicated to environmental sustainability.
Job Description
Skills Required:
Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education:
Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands:
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location
Inn on Boltwood
30 Boltwood Avenue
Amherst MA, 01002
Job Overview
TITLE: Guest Service Representative
DEPARTMENT: Front Office
FT/PT: Full Time
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