Guest Service Supervisor
Chicago, IL
About the Property
SOPHY® Hyde Park, newly opened in the fall of 2018, has quickly become a guest favorite and a Top Ten hotel in Chicago on TripAdvisor. Our team provides thoughtful service to guests of University of Chicago, University Medical Center, the McCormick Place Convention Center as well as visitors to the many world-class museums in the area. The commitment, attitude, and performance of our team members drive the success of our hotel. Our South Side boutique hotel takes on this challenging task to achieve a high level of client and guest satisfaction every day. This requires building an enthusiastic team of high-performing individuals to fill a wide variety of positions to provide exceptional service, from the heart. We seek qualified candidates who share our values and the desire to create a warm and professional hospitality environment.
Thank you for your interest in our available positions. Please complete the employment form below and share with us a little bit more about yourself.
Job Description
Skills Required:
Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.
Experience / Education:
Minimum of 2 years prior customer service experience preferred; general knowledge of bookkeeping and audit procedures helpful; high school diploma or equivalent combination of education and work experience.
Physical Demands:
This is a physically demanding job that requires extended periods of walking, standing and occasional lifting of up to 50 pounds (computer paper, guest luggage etc.). Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.
Location
SOPHY® Hyde Park
1411 East 53rd Street
Chicago IL, 60615
773-289-1003
Job Overview
TITLE:
DEPARTMENT: Front Office
FT/PT: Part Time
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