Director of Food & Beverage
Gorham, NH

Job Description

Skills  Required

Core Skills:

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
•  – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills:

• Purchasing – knowledge of projecting for and ordering supplies and anticipating capital expenditures
• Legal Compliance – Trained in local and state beverage service laws
• High aptitude with numbers and able to efficiently use a calculator
• Microsoft Excel, keyboarding and office skills

Experience / Education:        

A minimum of 5 years’ related work experience required; management or previous supervisory experience preferred; college degree or equivalent combination of education and work experience; Serve-Safe Certification

90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others

Physical Demands:

Work is performed in a hotel environment; This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds.  Moderate computer keying using both hands, and viewing material on a computer screen.   Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods.  Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.